Overview
All personal data collected through this site complies with the principles of the European GDPR and with articles 13 and 14 of Regulation (EU) 2016/679 (General Data Protection Regulation). By visiting this site, you accept the terms of this privacy policy and consent to the collection, processing, use or transfer of data as described in this policy.
For the processing of personal data we may engage data processors and, at our discretion, appoint other people to carry out certain tasks on behalf of Ndigo. In such cases we take the necessary measures to ensure the data is handled by these processors in accordance with our instructions and with the applicable European Union legislation. We require our processors to apply appropriate measures for the security of personal data. We also ensure that these people are bound by confidentiality and cannot use the information for any purpose other than strictly needed to carry out the tasks assigned to them.
Ndigo ("the Company" or "we") respects your privacy and protects it by adhering to this policy.
This policy describes what information we may collect from you or that you may provide when you visit the website https://www.ndigo.be (our "website"). It also describes our practices for collecting, using, managing, protecting and disclosing that information.
This policy applies to information we collect:
- On this website.
- In email, text messages and other electronic communications between you and this website.
- Through mobile and desktop applications you download from this website, which provide a specific, non-browser-based interaction between you and this website.
The policy does not apply to information collected by:
- Us offline or through any other means, including on any other website operated by the Company or a third party (including our affiliates and subsidiaries).
- Any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from the website or the applications.
Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with this policy, do not use this website. By accessing or using this website, you agree to this privacy policy. This policy may change from time to time. Your continued use of this website after we make changes is deemed acceptance of those changes, so please check the policy periodically.
Children under 16
Our website is not intended for children under 16 years of age. No one under 16 may provide any information to or on the website. We do not knowingly collect personal data from children under 16. If you are under 16, do not use this website or our applications, do not register on the website, do not make any purchases, do not use any of the interactive or public comment features and do not give us any information about yourself, such as your name, address, telephone number, email address or a username.
If we learn that we have collected or received personal data from a child under 16 without verification of parental consent, we will delete that information. If you suspect we may have information from or about a child under 16, parents can opt out of the service by contacting us at info@ndigo.be.
Information we collect about you
We collect several types of information from and about users of our website, including information:
- By which you may be personally identified, such as name, postal address, email address, telephone number or any other identifier by which you may be contacted online or offline ("personal data").
- That is about you but does not individually identify you, such as place of residence, browser, platform and time zone.
- About your internet connection, the equipment you use to access our website and usage details.
We collect this information:
- Directly from you when you provide it to us.
- Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses and information collected through cookies, web beacons and other tracking technologies.
Information you provide to us
The information we collect on or through our website may include:
- Information you provide by filling in forms on our website. This includes information provided at the time of registering to use our website, subscribing to our service or posting material.
- Information we ask for when you report a problem with our website.
- Records and copies of your correspondence (including email addresses) if you contact us.
- Your responses to surveys we may ask you to complete for research purposes.
- Details of transactions you carry out through our website and of the fulfilment of your subscriptions. You may be required to provide financial information before placing an order through our website.
- Your search queries on the website.
You may also provide information intended to be published or displayed (hereinafter "posted") on public areas of the website, or transmitted to other users of the website or to third parties (collectively "user contributions"). Your user contributions are posted and shared with others at your own risk. Although we limit access to certain pages, please be aware that no security measures are perfect or impenetrable. We also cannot control the actions of other users with whom you choose to share your user contributions. We therefore cannot guarantee that your user contributions will not be viewed by unauthorised people.
Information collected through automatic technologies
As you navigate through and interact with our website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns, including:
- Details of your visits to our website, including traffic data, location data, logs and other communication data, as well as the resources you access and use on the website.
- Information about your computer and internet connection, including your IP address, operating system and browser type.
The information we collect automatically helps us improve our website and deliver a better and more personalised service. Among other things, it enables us to:
- Estimate the size of our audience and usage patterns.
- Store information about your preferences, allowing us to customise our website to your individual interests.
- Speed up your searches.
- Recognise you when you return to our website.
The technologies we use for this automatic data collection may include:
- Cookies (browser cookies). A cookie is a small file placed on the hard drive of your computer. You can refuse to accept browser cookies by activating the appropriate setting on your browser. If you select this setting, you may be unable to access certain parts of our website. Unless you have set your browser to refuse cookies, our system will issue cookies when you visit our website.
- Web beacons. Pages on our website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags and single-pixel gifs) that allow the Company, for example, to count users who have visited these pages or opened an email, and for other related website statistics.
GDPR notice for users in the EEA
This section applies to natural people residing in the European Economic Area. It is the policy of Ndigo to comply with the EU General Data Protection Regulation (GDPR). In line with the GDPR, we may transfer your personal data from your home country to other countries on the basis of the following legal frameworks:
- Legitimate business interests. We cannot deliver our services or fulfil our obligations to you without transferring your personal data in certain cases within the European Union.
- Consent. We may transfer your personal data when we have received your explicit, revocable consent.
- Standard contractual clauses. Our use of standard contractual clauses (also known as "model clauses") where applicable.
You have the right to:
- Opt out of non-essential cookies (see our cookie policy).
- Access, correct, delete, restrict or object to our use of your personal data.
- Be forgotten.
- Transfer your data.
- Withdraw your consent.
We make these rights available primarily through our services (which we reserve the right to change). We also meet our obligations in response to direct requests. We aim to process requests within one month. Please note that we cannot always comply with requests, for example where doing so would cause us to breach a law or violate the rights of another person. We reserve the right to ask for appropriate identification. We handle requests free of charge, unless they involve unreasonable costs.
If you have a request, complaint or question, contact our data protection officer via info@ndigo.be. We will work with you to find a fair solution. You also have the right to lodge a complaint with the data protection supervisory authority in your jurisdiction (in Belgium: the Gegevensbeschermingsautoriteit, www.gegevensbeschermingsautoriteit.be).
Third-party use of cookies and tracking technologies
Some content or applications, including comments, on the website are served by third parties, including advertisers, ad networks and servers, content providers and application providers. These third parties may use cookies, alone or in combination with web beacons or other tracking technologies, to collect information about you when you use our website. The information they collect may be linked to your personal data or they may collect information, including personal data, about your online activities over time and across different websites and other online services.
We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, please contact the responsible provider directly.
How we use your information
We use information that we collect about you or that you provide to us, including any personal data:
- To present our website and its contents to you.
- To provide you with the information, products or services you request from us.
- To fulfil any other purpose for which you provide the information.
- To provide you with notices about your account or subscription, including expiration and renewal notices.
- To fulfil our obligations and enforce our rights arising from any contracts between you and us, including for billing and collection.
- To notify you about changes to our website or any products or services we offer or provide through it.
- To allow you to participate in interactive features on our website.
- In any other way we may describe when you provide the information.
- For any other purpose with your consent.
We may also use your information to contact you about our own services and third-party services that may be of interest to you.
Disclosure of your information
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We may disclose personal data that we collect or you provide as described in this privacy policy, and in particular:
- To our subsidiaries and affiliates.
- To contractors, service providers and other third parties we use to support our operation.
- To fulfil the purpose for which you provide the information.
- With your consent.
We may also disclose your personal data:
- To comply with any court order, law or legal process, including to respond to any government or regulatory request.
- To enforce our terms and conditions, this privacy policy and other agreements, including for billing and collection.
- If we believe disclosure is necessary or appropriate to protect the rights, property or safety of Ndigo, our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Choices about how we use your information
We offer you choices regarding the personal data you provide to us:
- Tracking technologies and advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, some parts of this site may then be inaccessible or not function properly.
We do not control the collection or use of your information by third parties for interest-based advertising. These third parties may, however, provide you with ways to choose not to have your information collected or used in this way.
Accessing and correcting your information
You can review and change your personal data by logging into the website and visiting your account profile page. You may also send us an email at info@ndigo.be to request access to, correct or delete any personal data you have provided to us. We cannot delete your personal data except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
If you delete your user contributions from the website, copies may remain viewable in cached and archived pages, or might have been copied or stored by other website users. Proper access to and use of information provided on the website, including user contributions, is governed by our terms and conditions.
Data security
We have put in place measures to secure your personal data against accidental loss and unauthorised access, use, alteration and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions are encrypted using SSL technology.
The safety of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our website, you are responsible for keeping this password confidential. Do not share your password with anyone.
Unfortunately, the transmission of information via the internet is never completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to our website. Any transmission of personal data is at your own risk. We are not responsible for the circumvention of any privacy settings or security measures on the website.
Privacy complaint procedure
If you believe we have not complied with our obligations under this privacy notice or applicable law, you may have the right to lodge a complaint with a relevant data protection authority or through the courts. Although not required, we recommend that you first notify us of any complaint you have. Ndigo will respond in accordance with our complaint procedure. Our contact details are set out in the Contact section below.
We want to deal with your concerns fairly, efficiently and quickly. Some complaints are, however, more complex than others and an investigation may take some time.
- We will acknowledge your complaint promptly upon receipt.
- We will keep you updated during the investigation.
To help us resolve a complaint quickly, it is important that we understand your complaint fully. Sometimes this means asking you to put your concerns to us in writing, either by email or post. We have internal procedures for investigating a complaint, which may involve experienced staff at Ndigo. Where appropriate, the complaint will be handled by someone not previously involved in the matter your complaint concerns.
Unless applicable data protection law requires us to respond within shorter timeframes, we aim to resolve your complaint within 15 working days and, in exceptional circumstances, within 35 working days.
As noted above, you may have the right to lodge a complaint with a relevant data protection authority or with the courts if you are not satisfied with our response or with the handling of the complaint.
Changes to our privacy policy
It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users' personal data, we will notify you. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an active and deliverable email address for you, and for periodically visiting our website and this privacy policy to check for any changes.
Contact information
To ask questions or comment about this privacy policy and our privacy practices, please contact us at info@ndigo.be.